To smiley face or not: the complexity of email etiquette (aka post etiquette)

Experts over time continue to disagree on what is the best email etiquette.

Emails are ubiquitous in a modern, globalised workforce. However, a well-crafted email can make the sender appear approachable and competent, while a poorly constructed one is less persuasive, and leaves recipients less willing to comply with the request.

Alongside making requests and providing information, emails help us build rapport in the workplace and long-term business relationships. So it’s unsurprising that there’s a sizable market for help with email etiquette.

An internet search for “email etiquette” generates 433,000 results, while a search for books on email etiquette fetches 76 titles (on Amazon.com). However, the advice we get is often hazy, lacking justification, and may even be contradictory at times.

A 2003 study suggested that these different opinions on what to write in an email will converge over time, and that rules will emerge. But 14 years later, we still haven’t gone very far in producing or sticking to a standard.

 

Source: To smiley face or not: the complexity of email etiquette

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